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Freequently Asked Questions

Frequently asked questions page has a mission to provide our customers with answers on most frequent questions. We tried to enlarge common list of questions for your convenience.


QHow Do I Place An Order?
AWhen you click a "BUY" link, you will be taken to our secure server where you will set up your account. You will answer an online questionnaire to provide information relevant to your medical condition. Once you complete the questionnaire, you will see a confirmation page to review your answers for accuracy. At this point, you will submit your order for processing.

In the event a physician needs to communicate with you to process your medication request, please ensure that you give us accurate daytime and nighttime telephone numbers, as well as an email address.

QWhat Happens Once I Submit My Order?
A If approved, the physician will write the prescription and send it to the pharmacy, where it will be filled and shipped to you via one of the courier companies. Your prescription will include information explaining the usage, dose and precautionary information for your medication. You will also receive contact information for the pharmacist in case you have any questions after you receive your medication.

After placing your order, you will be able to track its process in real-time by logging into the help desk. When your order ships, the courier tracking number will be e-mailed to you so you may track its progress through the courier company's system.

QWhat Are Your Security Policies?
A Our online ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.

QHow Does An Online Consultation Work?
AOnline consultations are a new concept in health care that utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather completes an online questionnaire and communicates with the physician using our secure online communication tool. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require a physical exam. We do not charge for online consultation.

QAre Online Consultations Legal?
A In developing this new Internet medium for the delivery of health care services, our organization is committed to meeting and exceeding current regulations. PrescriptionDrugSale.com only utilizes licensed physicians. Our pharmacies are licensed to ship medication to all countries in the world and employ licensed pharmacists to provide you with the highest standards of pharmaceutical care. All medication is obtained from legitimate pharmaceutical wholesalers, so you can rest assured you are receiving the same medication as you would at your neighborhood pharmacy.

QWhat Prescription Medications Do You Dispense?
A We only offer medications that can be prescribed from online consultations; therefore, we carry a very limited inventory of medications. No legitimate online medical company will ever offer narcotics or addictive medications via the Internet. The medications offered on our web site do not require a physical examination. A thorough review of your medical history is sufficient.

QWhat Are Your Shipping Rates And Policies?
A Pharmacy provides quite fast and not expensive delivery to most countries of the world. Usually it takes not more than 3 weeks for your order to be delivered. All orders are processed and shipped from our certified, licensed, and secured pharmacy directly to your door.

Your order will be packaged discreetly for your privacy and protection. Included in the package you will receive your product, your receipt, your prescription and information pertaining to refill options and product usage.

Once your order has been shipped, we will send you an email to notify you that your product has left our facility. From this point your product is only 7-21 days from arriving at your home or office. Please save this email (shipping receipt) and in the unlikely event that your order has not arrived within three weeks, reply to the email or use our Customer Service link and our customer support department will immediately rectify the situation.

We follow the procedures above in order to give our customers the best of all buying experiences, and to get the product in your hands as quickly as possible. Not only do customers love our products, but they also tell us they greatly appreciate the efforts we take to get the product in their hands as quickly and discreetly as it is possible. Happy customers result in a good business, and we do all we can to keep our customers happy.

QHow Do I Get The Free Bonus For Re-ordering?
A If you have already made a purchase with us, you must login with your selected username and password. You can shop in our online drugstore as usual, while the free bonus will be automatically added to your order.

QWhat's The Difference Between A Generic And A Brand-name Drug?
A Not much, except for name and price. Because generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer.

QWhy Are Generic Drugs Cheaper Than Brand-name Ones?
A They're less expensive because of the patent system. When new drugs are first introduced, most of them are patent-protected by the government for 17 years. During that time, other companies can't sell the drug. This allows the company that developed the drug to market it exclusively and make back the research money that was spent to develop it.

When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because they don't have to worry about investment costs, the competing companies can often sell the drug for 50 to 80 percent less than the cost of the brand-name equivalent.

QWhat Is The Quality Of Generic Drugs?
A To be considered "bioequivalent / therapeutically equivalent" to its brand-name counterpart, a generic drug must have the identical active chemical compounds, as well as the quantity and speed of absorption of its active ingredients into the bloodstream. Sometimes the generic version of a drug may differ in color or shape from its brand-name counterpart; these differences have no effect on the medical action of the drug and are for commercial or patent reasons only.

QWhat Are The Manufacturing Standards For Generic Drugs?
A The manufacturing facilities of all pharmaceutical companies, whether they are the makers of brand-name or generic drugs, must pass stringent and regular inspections by the relevant authorities. There is no difference between the manufacturing standards set for generic pharmaceutical companies and those set for brand-name pharmaceutical companies. Many companies that produce brand-name drugs also make drugs sold under generic labels and visa versa.
 
Questions?

We want you to feel as comfortable as possible while you're at the Canadian Health&Care Mall store. If your question was not answered in the FAQ section you may ask it using our rapid customer support ticket system.


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Canadian Health&Care Mall LTD is licensed online pharmacy, international license number 02724941 issued 10 January 2001

View license
Canadian Health&Care Mal is licenced by Minnesota Board of Pharmacy
OUR ADRESS:
Main Office (headquarters)
2110 Oak Aly Monroe,
LA 71201-3659ICS

International Certified Stocks
12, Kasturba Gandhi Marg
New Delhi , India 110 001
WE SHIP WORLDWIDE:
TO ALL COUNTRIES AND DESTINATIONS, FEEL FREE to order
PAYMENT METHODS:

MasterCard, Visa
 


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